Customer Rating:  
Summary: Ok for a home user but not for businesses
Comment: WinFax Pro was just not cutting it so we tried HotFax. It was clunky to use and the graphics hard to see. It was nice it would answer calls like a receptionist but not why we bought it. We ended up buying FaxTalk's Fax Center Pro. It was exactly the step up we needed from WinFax Pro. I wish HotFax had been it as it was less money.
Customer Rating:
Summary: Great Product!
Comment: I have used HF Message Center v. 3.0 since 1999, on versions of Windows from 98 up to my present XP Pro and have yet to have a single problem with it. I use it daily to fax work reports and have grown to love being able to group my business contacts and fax to them all with one click. In addition, I use the voice mail to answer my phone while I'm at work and it works perfectly every time. I like the pre-recorded messages that came on the installation cd and have used them exclusively. A few are muffled sounding, but the main greetings (male and female) sound just fine. Version 3.0 also has support for data transmissions and receipts, but those functions are pretty well outdated now that the internet is established. Still, it's a bit nostalgic to open up Host mode and dream of connecting to a BBS. For the price, I cannot imagine a better product exists! Some folks have complained about having to change screens to get to the voice mail files, but, honestly, NOBODY puts all their functions on one screen. It's too messy that way. Smith Micro did a good job on this package and I would have given them ten stars if that were an option. Incidentally, I have used WinFax v. 8.0 and liked it too. Both programs give good service. I prefer the phonebook used in WinFax but overall I like HotFax better.
Customer Rating:
Summary: Good overall fax system
Comment: For a fax program that is better than the windows version, this program is a no brainer. I have no trouble sending and receiving faxes. Good product to buy, no problems yet.
Customer Rating:
Summary: Compatibility Problems
Comment: Tried V4.0, did not reliably answer calls and it caused problems with my system seizing up when answering.
Customer Rating:
Summary: Complex - Performs less than Satisfactory in Answering Calls
Comment: Used version 3 and 4. Choices of mail boxes, answering calls,paging, and faxing. The first PC answering machine we used wasFaxWorks on a Packard Bell PC. In contrast, every other package we have tried performs a great deal of secondary options, yet they are less than adequate on answering phone calls for small businesses. Furthermore, if you listened to a message on HotFax and wanted to replay, you need to open another menu. Possibly for you if you don't need the voice service. It is also difficult to set up simultaneously with an All-in-One printer (HP OfficeJet). END
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